WELCOME TO SURFENDS

ACTIVITY LIST

With over fifteen years of experience in the Garden Route we’ll make sure you have an unforgettable time with us.

List your activities and email us at hello@surfends.co.za or call us at +27 83 687 7774

Please do take note of the terms and conditions – it holds important information on bookings and means of payment

Hope to see you soon in our little slice of paradise!

Surfing lessons…

with qualified local surf instructors

• Private lessons (1-2 person): R400 p.p
• Group lessons ( 3-10 persons): R300 p.p
• Duration: 1h30min
• All equipment included

Eco-Ventures…

with knowledgeable local guides

*Price given is per person. Includes permits, equipment, snacks and an experienced guide

*You’ll need your own transport to the prearranged activity venues

*Group discounts apply

*For pictures and online bookings visit our website: www.surfends.co.za/ecoventures

ADDITIONAL ACTIVITIES

Interested in additional activities such as private game safari’s, deep sea fishing, or shark cage diving please let us know via email at hello@surfends.co.za. We know some of the best operators in the area who will organise discounted rates!

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ACTIVITY BOOKING TERMS & CONDITIONS

Our terms and conditions are designed to ensure safety, clarity, fairness to all parties and to ensure your experience from initial enquiry till your return home after your venture is the very best we can provide.

Booking & Payments System

Please let us know which activities you want to do via email at hello@surfends.co.za or call us at +27 83 687 7774. After you have received the invoice please take note of the 50% deposit to confirm your booking. We reserve the right to refuse a booking, or to make changes to advertised prices until the point of confirmation of your venture. If this occurs, we will notify you and if you are not satisfied with this all monies paid will be returned.

NB: Full payment is due atleast 1 day before commencement of your venture. Payments can be made by bank transfer. Immediate conformation of payment sent by email is required.

Euro payments:

Name: M.J. Emmink

Bank : RABOBANK

Account No. : NL54 RABO 0305 5272 58

SA payments:

Name: M.J Emmink

Bank : Capitec

Account No. : 1337970512

Branch Code : 470010

Cancellation / Changes by you

Should you wish to change details of your booking after we have confirmed details, we will do our best to help accommodate you. There will be a fixed admin fee of R150 if the change reduces the overall cost. If the change increases the value of the package i.e. further payment is due, then the admin fee will be waivered. Should you wish to cancel the event or make a significant change which greatly reduces the package you have booked (i.e. cancel group places or specific elements of your package) the following cancellation schedule will be used to ascertain any outstanding fees.

Cancellation Schedules

More than 1 day prior to the start date                                                              – Refund

On the day or during the event                                                                             – No refund

Cancellation / Changes by us

1. a) Should we make changes or cancellation due to SURFENDS inability to provide resources or staff, or when cancellation by others on your course makes continuation unviable or impractical, we will inform you as soon as possible with suggested alternatives. Should these not be satisfactory or suitable for you, we will refund all monies within 14 days.
2. b) We will always strive to provide you with the activity/venue/itinerary stated on the SA groups program, however, the very nature of the outdoor environment means that the weather and other unforeseen circumstances can often determine that this is not possible. Examples of possible hindrance may be no rain, too much water / wind, landslides, road / river blockage etc. Any changes we are forced to make due to these or similar circumstances will be based on ensuring your safety and providing you with a quality outdoor experience. We will inform you as soon as we have made an assessment that such a change is necessary, so that we can arrange alternative activities/venues /itineraries for your day/event/course that will be suitable for the whole group. Refunds are not normally provided in such circumstances.
3. c) Guests need to use their own means of transport and meet the guides at the predetermined activity venue
4. d) If, due to Force Majeure we are unable to fulfil our contract with you, you will not be due compensation. This relates to extremely unusual or unforeseeable circumstances beyond our control which generally affect us all. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, extreme weather conditions which make normal operations impossible to continue or dangerous.

Insurance – Although we have full public liability insurance, we recommend that you arrange adequate personal insurance cover for activities, holidays and courses. You should note that many travel insurance policies exclude cover for certain sporting activities, so you should carefully check the terms of any proposed insurance policy to ensure that it meets your requirements.

Liability – In the absence of any negligence or other breach of duty by us or our employees and agents, you will be responsible for any loss, theft, injury or damage to your own vehicles, their contents fittings or accessories. In the event of a breach of this contract by SURFENDS, we shall not be liable for any loss, damage cost or expense arising out of the breach which was not reasonably foreseeable at the date the contract is made, except in respect of death or personal injury resulting from any act or omission on the part of SURFENDS. SURFENDS will only be liable for loss or damage caused by the proven negligence or default of the company or its employees in performing their obligations under this agreement.

Health and Safety – It is your responsibility when booking to ensure that you and members of your group are fit enough to cope with the activity and the environment associated with your booking. Clients must inform us prior to the event of any medical condition/ illness / disability (including medication which may affect their performance) so we can discuss your needs and make appropriate arrangements. All clients should inform their instructor immediately if they feel unwell during the activity. Clients must adhere to the instructions, guidance and decisions of our instructors as they have specialist knowledge & skills and are committed to keeping you safe. Alcohol or illicit drug use is not permitted prior or during activities. Clients must show respect to other clients / staff / and rules – Abuse or causing distress to others or loss/damage due to negligence will result in repair / full replacement costs. This may also lead to exclusion from activities / accommodation / courses without refund.

Service and feedback – We want you to enjoy your experience in the outdoors to its fullest, if you are dissatisfied with any aspect of the service provided by SURFENDS please inform us as soon as possible and we will take appropriate.

Photographs, Marketing & Social Media – Photographs and videos may be taken by Active Staff during your activity for marketing purposes. A selection of these will be uploaded to our social media sites of you to review and may be used for other marketing purposes and publications. It is our policy to retain the anonymity of our clients, we therefore never identify any school, group or person by their name or location unless prior notified and mutually agreed on.